Privacy Policy

About this policy

Kinusaiga Australia operates kinusaigaaustralia.com.au and the related online store, customer support and other services described in this policy (together, the Services). In this policy, Kinusaiga Australia, we, us and our refer to Kinusaiga Australia.

This policy applies when you browse our website, purchase products, create or use an account, subscribe to communications, submit a review or otherwise contact us. It should be read together with any privacy notice shown when information is collected.

You can browse much of our website without identifying yourself. Some information is required when you place an order or request support so we can provide the requested service.

Information we collect

The information we collect depends on how you interact with Kinusaiga Australia and may include:

Contact and identity information, such as your name, email address, telephone number and billing or delivery address.
Order and transaction information, such as products purchased, order value, delivery details, returns, refunds and payment confirmation. Payment card details are generally processed by Shopify and payment providers rather than stored directly by Kinusaiga Australia.
Account information, such as login details and account preferences where customer accounts are available.
Customer service information, including messages, order information, photos, videos and other material you provide when seeking support, making a return or submitting a warranty claim.
Shopping and website activity, such as products viewed, searches, cart activity, referring pages, browser and device information, IP address and interactions with our website, emails or advertisements.
Marketing preferences, including subscription status, communication choices and responses to promotions.
Reviews or public content you choose to submit.

Please do not provide sensitive information unless it is reasonably necessary for us to assist you.

How we collect information

We generally collect information:

directly from you when you place an order, complete a form, contact us, subscribe or submit content;
automatically through cookies, pixels and similar technologies when you use our website or interact with communications;
from Shopify and service providers that support payments, order fulfilment, delivery, analytics, advertising, fraud prevention, customer support and reviews; and
from public sources or third parties where permitted by law.

How we use information

We may use personal information to:

process payments, fulfil and deliver orders, and manage returns, refunds and warranty claims;
create and manage customer accounts;
respond to questions and provide customer support;
send transactional messages about orders, accounts or service changes;
send marketing communications where permitted and manage communication preferences;
personalise and improve our website, products, advertising and customer experience;
measure website and campaign performance and understand how customers use our Services;
detect, investigate and prevent fraud, misuse, security incidents or unlawful activity;
maintain business records, resolve disputes and enforce our terms; and
comply with legal, tax, accounting and regulatory obligations.

Cookies and tracking

We and our service providers use cookies, pixels and similar technologies to operate the website, remember preferences, keep the store and checkout secure, understand site performance and, where permitted, measure or personalise advertising.

You can manage non-essential technologies through any cookie controls made available on our website and through your browser settings. Blocking some cookies may affect website features. For information about cookies used by Shopify, see Shopify’s Cookie Policy.

When we share information

We may disclose relevant personal information to:

Shopify, which hosts and operates our online store;
payment processors and financial service providers;
warehousing, fulfilment, delivery and returns providers;
technology, hosting, security, analytics, marketing, advertising, email, customer support and review providers;
professional advisers such as accountants, insurers, auditors and legal advisers;
government bodies, regulators, courts or law enforcement where required or authorised by law; and
parties involved in an actual or proposed sale, merger, financing or restructuring of our business, subject to appropriate safeguards.

We only disclose information reasonably necessary for the relevant purpose. Third-party providers may handle information under their own privacy policies.

Our store is powered by Shopify. You can read Shopify’s Consumer Privacy Policy for more information about Shopify’s handling of personal information.

Overseas processing

Some service providers operate infrastructure or teams outside Australia. As a result, personal information may be stored in or accessed from overseas, including the United States and other countries in which Shopify and our service providers operate.

Privacy and data-protection laws in those countries may differ from Australian law. Where applicable, we take reasonable steps appropriate to the circumstances when engaging service providers that handle personal information.

Your rights and choices

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before responding and may refuse or limit a request where permitted by law, explaining our reasons where required.

Marketing

You can unsubscribe from promotional emails using the unsubscribe link in the message or by contacting us. Even if you opt out of marketing, we may continue to send service messages about orders, accounts, safety or policy changes.

Public content

Reviews or other content submitted to public areas may be visible to others. Avoid including information you do not want to make public.

Security and retention

We use reasonable administrative, technical and organisational measures designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, maintaining business and tax records, resolving disputes, preventing fraud and meeting legal obligations. When information is no longer required, we take reasonable steps to delete it or de-identify it where appropriate.

Contact and complaints

For privacy questions, access or correction requests, or complaints, contact:

Kinusaiga Australia
Email: our Contact page
Postal address: 10 Cavan Ave, Renown Park SA 5008, Australia

Please describe your concern and provide enough information for us to investigate. We will acknowledge and respond within a reasonable period. If you are not satisfied with our response and the Privacy Act 1988 applies, you may be able to complain to the Office of the Australian Information Commissioner.

Children

Our Services are not directed to children, and we do not knowingly collect personal information from children without appropriate authorisation. A parent or guardian may contact us if they believe a child has provided personal information.

Changes to this policy

We may update this policy when our practices, technology or legal obligations change. The updated version will be posted on this page with a revised date.